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06.22.09 Staying Relevant With Your Newsletter Subscribers  By Brian Carroll A recent MarketingSherpa survey of email recipients found that 58% of those who stop reading, disengage, or unsubscribe after cite "lack of relevance" as a key factor. This is hugely important because most marketers rely on email as their main lead nurturing tactic. As B2B marketers, we should have it drilled into our brains that relevance must be an essential part of our lead nurturing touches. But be honest: How well are you really connecting with your audience? I encourage you to look beyond your unsubscribes and find a true measure. Start by considering all those prospects that are simply ignoring your emails. I read a blog post on by Steve Woods on "Emotional Unsubscribes" that's definitely worth checking on this topic. It's a common phenomenon. I receive emails often from companies that "know" me, but their emails certainly don't show it. Their creative and graphics-laden emails don't speak to my concerns at all. And each irrelevant message I receive is basically programming me to ignore or delete future messages from them. I don't even bother to unsubscribe. I'm sure that's not their intent but they are missing the key idea of relevance.
So, how do we align better align our email and nurturing messages with what is relevant to our audience? Consider the following 5 ways to build more relevance into your emails: Tip 1. Stage in the buying process: Be sure to provide different kinds of information to your prospect based on what point they are in the buying process. If you have a complex sale, the best way to I know how to do this is to combine a human touch to build relationships with your lead nurturing message. If they are an early stage lead and they are just starting to get familiar with the business issues you solve, don't send them the same copy that you would send someone who is on the verge of making a decision. Tip 2. Industry vertical: Industry information will more than likely tell you what pains your prospects are experiencing, while company size will give you a hint as to the resources they have available to tackle these challenges. Be sure to add this information to your marketing data often so that you can easily define your target segments based on these indicators. Tip 3. Role and job function: What's their job function? What part to they play in the buying process (influencer, decision maker, information gather). For example, our experience shows that a decision maker is heavily involved at the very start and the very end of the B2B buying process, but leaves the middle of the process up to the influencers. For your niche, you'll need to investigate who gets involved at which point in the process so that you can segment your messaging. Continue reading this article. About the Author: Brian Carroll is the CEO of InTouch Inc. InTouch is a 50-person company focused on delivering effective lead generation solutions for "the complex sale."Brian authors the very interesting B2B Lead Generation Blog which focuses on B2B lead generation, sales leads, and marketing for the complex sale. |
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